Privacy Policy

Effective Date: 13 May 2026

At Time Watch Repair, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our watch repair and servicing services.

This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Time Watch Repair is a UK-based watch repair and servicing company specialising in luxury, vintage, and everyday timepiece repairs, servicing, polishing, battery replacements, and restorations.

Contact Details

Time Watch Repair Ltd
66 Quarry Street
Guildford
England
GU1 3UA

Email: info@timewatchrepair.co.uk

Telephone: 01483 577047

Company Number: 13067620

2. Information We Collect

We may collect and process the following personal information:

Full name
Postal address
Email address
Telephone number
Details relating to your watch or repair enquiry
Payment and billing information
Delivery and collection details
Website usage data, IP address, browser type, and cookies
Communication history with us

We only collect information necessary to provide our services efficiently and professionally.

3. How We Use Your Information

Your information may be used to:

Respond to enquiries
Process watch repairs and servicing requests
Provide quotations and invoices
Arrange delivery and returns
Process payments
Improve our website and customer experience
Send important service updates
Comply with legal and regulatory obligations
Prevent fraud and maintain website security

We will only use your data where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

We may occasionally send promotional emails or updates regarding our services if you have opted in to receive marketing communications.

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly via email

We do not sell your personal information to third parties.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.

Cookies may include:

Essential website functionality cookies
Performance and analytics cookies
Security and fraud prevention cookies

You can control or disable cookies through your browser settings.

For more information, please refer to our Cookies Policy.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Payment processors
Courier and delivery companies
Website hosting providers
IT and security providers
Professional advisers or legal authorities where legally required

All third parties are required to process your data securely and lawfully.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose it was collected for
Meet legal, tax, and accounting obligations
Resolve disputes and enforce agreements

Once no longer required, your data is securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your information from:

Unauthorised access
Loss or misuse
Alteration or disclosure

While we work hard to secure your data, no internet transmission can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent where applicable
Request transfer of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact

Information Commissioner’s Office (ICO)

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service changes. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Time Watch Repair Ltd

66 Quarry Street
Guildford
GU1 3UA

Email: info@timewatchrepair.co.uk
Telephone: 01483 577047